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1. Introduction

This Privacy Statement explains how HULO collects, processes, and protects your personal data, and how you can exercise your rights under the General Data Protection Regulation (GDPR).
HULO provides AI-powered solutions and services, including applications that process data for business and operational purposes for utilities. We are committed to safeguarding your personal information and ensuring compliance with all relevant privacy regulations. If you have any questions, you can contact us at privacy@hulo.ai.

2. What Are Personal Data?

Personal data refers to any information that can be traced back to an individual, such as:

  • Name

  • Email address

  • Phone number

  • IP address

  • Business or home address

  • Payment information

For more details, check the official Data Protection Authority website.

3. Why Does HULO Use Your Personal Data?

We process personal data for various purposes, including:

Data Processing

Categories of Personal Data

Legal Basis

HULO Platform

Login credentials, customer data, email address, IP address

Contractual necessity

Website Analytics

Name, email address, IP address, browsing behavior

Legitimate interest

Customer & Supplier Management

Contact details, business address, payment details, communication records

Contractual necessity

Newsletter Subscription

Contact details

Consent

Recruitment

CV, contact details, correspondence

Legitimate interest / Consent

Legal Procedures

Identity data, financial records, procedural documents

Legal obligation

Compliance & Screening

Identity verification for regulatory compliance

Legal obligation

Fraud Prevention

Data used for fraud detection and prevention

Legal obligation / Legitimate interest

Product Improvement

AI model training and performance tracking (with explicit consent)

Consent


Hulo.ai maintains a data processing register for transparency and accountability.

5. Cookies

HULO uses cookies on its website.
Some technologies may be used for essential analytics and performance monitoring. You can always manage your tracking preferences in your browser settings.

6. How Long Does HULO Retain Your Data?

We store personal data only as long as necessary, considering:

  • Legal requirements (e.g., tax laws, compliance regulations)
  • Business relationships (e.g., customer, job applicant)
  • Legal or dispute-related purposes


Specific retention periods:

  • Account Data: Retained for the duration of your account, plus up to 2 years after account closure.

  • Recruitment Data: If an applicant is not hired, their data is deleted within 8 weeks unless agreed otherwise.

  • Product Improvement Data: Retained for up to 5 years, but only with explicit consent.

  • Aggregated & Anonymized Data: May be retained indefinitely for analytics and statistical purposes.

7. How Does HULO Protect Your Data?

We implement strict security measures to protect your data from loss, theft, or misuse:

  • Access controls & encryption

  • Monitoring & security audits

  • Secure data storage & backups

  • Multi-factor authentication (MFA) for system access

  • Non-disclosure agreements (NDAs) with employees and partners

  • Role-based access control (RBAC) for data access management

Only authorized employees and verified third-party service providers have access to personal data under strict confidentiality agreements.

8. Does HULO Share Your Data?

HULO only shares data when necessary, such as:

  • Legal requirements (e.g., compliance with regulations)
  • Third-party service providers (e.g., cloud storage, payment processors)

Main Data Recipients:

  • IIT service providers (hosting, cloud storage)
  • Payment processors
  • Legal advisors & accountants
  • Regulatory authorities & courts

All external partners sign data processing agreements to ensure compliance.


International Data Transfers:

HULO operates within the European Economic Area (EEA) to the extent possible. Any data transfers outside the EEA are subject to:

  • EU Standard Contractual Clauses (SCCs)
  • Adequate data protection mechanisms
  • Explicit approval from the data processor or recipient

9. Your Privacy Rights

  • Under GDPR, you have the following rights:
  • Access – Request a copy of your data
  • Correction – Fix inaccurate data
  • Erasure ("Right to be Forgotten") – Request deletion of your data
  • Objection – Object to processing of your data
  • Data Portability – Receive your data in a structured format

To exercise your rights, email privacy@hulo.ai.We will respond within one month. If an extension is needed, we will notify you accordingly.

10. Data Breaches & Security Incidents

If you suspect a data breach, report it immediately to our Information Security Compliance Manager (ISCM) via privacy@hulo.ai.

Please include:

  • Your name & contact details

  • A description of the incident

  • The affected personal data

  • How & when you discovered it

We will investigate and take necessary action immediately.

11. Questions & Complaints

For privacy-related inquiries, contact: Email: privacy@hulo.ai

If you are dissatisfied with our response, you can file a complaint with your local Data Protection Authority.

12. Updates to This Privacy Statement

HULO reserves the right to modify this statement at any time. Changes take effect upon publication on this page.

Need More Information?

Contact our Information Security Compliance Manager (ISCM) at privacy@hulo.ai